Privacy Policy

We strictly comply with the California Consumer Privacy Act (CCPA), TSCA Title VI, and U.S. furniture retail data protection standards, safeguarding your personal information with heightened attention to compliance-related data retention. We only collect necessary data to provide secure, compliant shopping services for our storage furniture and tatami mats, with zero unauthorized data sharing, selling, or misuse.

Information We Collect

Personal & Contact Information

- Basic Details: Full name, email address, phone number, shipping/billing address, and voluntary preferences (e.g., wardrobe size needs, storage cabinet usage scenario, tatami mat thickness preference) to recommend suitable products. This data is handled with strict confidentiality.
- Order-related Data: Product model, dimensions, material type (solid wood/engineered wood), customization needs (e.g., custom-sized wardrobe, partitioned storage cabinet), and order notes (e.g., delivery access constraints, installation requirements). This data will be permanently deleted 12 months after order completion, except for records required for CARB compliance and product traceability.
- Delivery & Installation Records: Scheduled delivery time slots, access instructions (e.g., elevator availability, staircase width), installation preferences, and anti-tip kit usage confirmation will be temporarily stored and deleted within 30 days after service completion.

Payment & Transaction Information

- All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption.
- Bulk Order Records: For interior design firms, property managers, or commercial clients purchasing our products, transaction records (excluding sensitive financial data) are retained for invoicing purposes and deleted after 24 months in accordance with U.S. tax regulations and CARB compliance tracking requirements.

Website & Usage Data

- Browsing Behavior: Product pages you viewed (e.g., walk-in wardrobe, stackable storage cabinet, traditional tatami mat), filter records (e.g., material, dimensions, load capacity), and cookie data used to optimize website navigation and product recommendations. We do not collect unnecessary personal data related to minor users without parental consent.
- After-sales Feedback: Return/exchange requests, product review content, and usage feedback (e.g., wardrobe stability, storage cabinet durability, tatami mat comfort) are collected to improve product quality and deleted 12 months after submission, unless needed for safety compliance monitoring.

How We Use Your Information

-Order Fulfillment: Process payments, arrange freight shipping (with reinforced packaging for大件 furniture), send order confirmations, delivery appointments, and tracking updates, and enclose compliance documents (CARB certificate, Prop 65 warning if applicable) and user guides (installation instructions, anti-tip kit usage manual).
- Customer Service: Resolve after-sales issues (e.g., wardrobe assembly defects, storage cabinet structural damage, tatami mat moisture damage), provide installation guidance, and answer questions about product compliance with CARB, ASTM F2057, and Prop 65 standards.
- Personalized Recommendations: With your explicit consent, send new product alerts (e.g., space-saving wardrobes, moisture-proof tatami mats) and exclusive promotions. You can unsubscribe at any time without affecting your shopping experience.
- Compliance Requirements: Retain necessary records to ensure all products meet U.S. safety and environmental standards, including CARB Phase 2甲醛 emissions limits for engineered wood furniture, ASTM F2057 stability standards for tall storage cabinets, and Prop 65 warnings for products containing regulated chemicals.

Data Security Protection

- All data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers. Only authorized staff (order processing, customer service, compliance teams) can access limited, non-sensitive information. Access to compliance-related data is restricted to essential personnel.
- Third-party partners (freight carriers, payment processors, installation contractors) only receive the minimum data required to complete their services and must adhere to the same privacy and compliance standards as our store. We conduct regular audits to ensure compliance and prevent data breaches.

Your Data Rights (CCPA Compliance)

- Right to Access: Contact our customer service team at any time to request a free copy of all personal information we have collected about you.
- Right to Correction: Update your contact details, product preferences, or communication preferences via your website account or by calling our hotline.
- Right to Deletion: Request the permanent deletion of your personal data (except for records required by law, CARB compliance, or product safety traceability) after order completion and resolution of any disputes.
- Right to Opt-out: Refuse personalized marketing communications or non-essential data processing without impacting your ability to purchase our products.
We will respond to all data rights requests within 45 calendar days, in compliance with CCPA requirements.