FAQ
Q: Are your wardrobe and storage cabinet compliant with U.S. environmental and safety standards?
A: Yes! All our engineered wood wardrobes and storage cabinets meet CARB Phase 2 (TSCA Title VI) formaldehyde emission standards, with third-party laboratory test reports and compliance certificates available upon request. Tall storage cabinets (height ≥27 inches/68.6cm) pass ASTM F2057-23 stability testing (10° tilt test for 10 seconds) and include mandatory anti-tip kits to prevent tipping hazards. Products with wood finishes or metal hardware comply with Prop 65 regulations—we add warning labels if any components contain regulated chemicals above safety thresholds, ensuring full transparency and compliance. All products are lead-free (coating lead content ≤90ppm) per 16 CFR 1303 standards.
Q: How to choose the right size wardrobe/storage cabinet for my space?
A: Follow these steps to ensure a proper fit:
1. Measure Your Space: Record the width, height, and depth of the area where you plan to place the furniture, accounting for door swings, wall outlets, and floor clearance (minimum 2 inches from walls for ventilation).
2. Consider Usage Needs: For clothing storage, a wardrobe with hanging space (minimum 42 inches height) and drawers is ideal; for household items, opt for stackable storage cabinets with adjustable shelves to maximize capacity.
3. Check Product Dimensions: Our product pages list external dimensions (width×depth×height) and internal storage capacity. For tall cabinets, ensure your ceiling height accommodates the full height (including anti-tip kit installation).
4. Consult Our Team: Send us your space measurements and usage needs, and we will recommend the best size or customize a solution for you. We also offer virtual sizing guidance via our customer service hotline.
Q: How to care for tatami mats to extend their lifespan?
A: Tatami mats require proper care to maintain durability and prevent moisture damage:
- Placement: Avoid high-moisture areas (bathrooms, basements) or direct sunlight (fades material). Use a moisture-proof pad underneath if placing on concrete floors.
- Cleaning: Vacuum gently with a soft brush attachment to remove dust; wipe stains with a damp (not wet) cloth and mild soap, then air dry completely. Do not soak or machine wash.
- Maintenance: Air out the mat outdoors (in shade) every 3–6 months to prevent mold and odors. Rotate the mat 180° every 6 months to ensure even wear.
- Storage: Fold or roll loosely when not in use, and store in a dry, well-ventilated area. Avoid heavy stacking to prevent deformation.
Q: Can I return a wardrobe if it doesn’t fit my space?
A: Unassembled wardrobes in original packaging can be returned within 30 days of delivery, provided all hardware, compliance documents, and packaging are intact. You will need to request a Return Authorization (RA) number first, and you will be responsible for all freight shipping costs plus a 15–25% restocking fee (based on size). Assembled wardrobes are non-returnable for size issues (unless defective), as disassembly may damage structural components. We strongly recommend verifying dimensions and consulting our sizing team before purchase to avoid this issue.
Q: Do you offer bulk purchase discounts for commercial clients?
A: Yes, we offer tiered bulk discounts for interior design firms, property managers, and commercial clients, with additional compliance support:
- 10–29 units: 15% off retail price + free standard freight shipping + complimentary CARB compliance documentation package.
- 30–59 units: 25% off retail price + free white glove delivery + dedicated compliance liaison + bulk packaging.
- 60+ units: 35% off retail price + dedicated account manager + priority production for customized items + free installation support + extended warranty (2 years).
Contact our wholesale team via the customer service hotline to discuss your order requirements, compliance needs, and delivery timelines for commercial projects.